Cuba Strengthens Consumer Protection Policy

Havana, May 4 (Prensa Latina) Cuba issued a regulation to strengthen the consumer protection policy, published today in the Official Gazette.

Resolution No. 54 of 2018 of the Ministry of Domestic Commerce (Mincin) establishes the obligations of suppliers of products and services, both to state entities and the self-employed or cooperative sector.

The regulation also includes the rights and duties of consumers.

The norm implies natural and juridical persons whose main activity is the sale of products, technical and personal services, gastronomy and lodging, independently from their subordination.

The resolution details in case of providers of the state system who commit violations, the punishable measures, both at work and administrative.

If the offense committed implies an infraction of the norms of consumer protection or any other included in the Penal Code, then the competent authorities would intervene for this type of violation.

All instances and institutions that must watch for consumer protection are equally described in the norm, as well as the sites to which persons affected must turn to if they are dissatisfied with the product or service received.

From the enactment of the norm forward, the organisms and institutions implicated will send the Ministry of Domestic Commerce, in the lapse of one month, the design of their consumer protection systems for its validation.

The implementation of this regulation is considered a precedent for the future Law of Consumer Protection.

The Resolution No.54 of Mincin will be officially enacted 30 days after being published in the Official Gazette of the country.

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